Shipping Policy

Shipping and Delivery

Last updated: 13 November 2026

BaoBuddies currently serves customers in Australia and the United States. Shipping services, prices, free-shipping thresholds and estimated transit times are shown at checkout based on your address and the products in your cart.

Processing and dispatch

We process orders after payment is confirmed. Processing time is separate from the shipping/transit estimates shown at checkout. Where available, tracking will be provided after dispatch.

Delivery estimates

Transit estimates are not guaranteed delivery dates. Actual delivery can be affected by customs, carrier delays, weather and peak seasonal demand. We cannot guarantee delivery before Christmas or a specific date unless expressly confirmed for your order.

Shipping charges

Current shipping rates and any free-shipping thresholds are displayed at checkout. The final shipping charge may vary by destination, quantity and order contents.

Address changes and missed parcels

Please check your shipping address carefully before ordering. Email help.baobuddies@gmail.com promptly with any correction. We cannot guarantee changes after dispatch.

Missing, delayed or damaged delivery

If your parcel is missing, significantly delayed or arrives damaged, contact us with your order number and relevant photos. We will investigate and help in line with applicable consumer rights.

Import charges

Where applicable, taxes or duties calculated during checkout are shown before payment. Destination-specific customs charges may apply unless your checkout says they are included.