Refund Policy

Refund and Returns

Last updated: 13 November 2026

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. To be eligible, the product must be unused, in its original condition and with original tags and packaging where provided. Contact help.baobuddies@gmail.com first with your order number to request return instructions. Do not send items without contacting us.

For eligible change-of-mind returns, return postage is normally paid by the customer and original shipping charges are normally non-refundable, except where required by law. We recommend using a tracked return service.

Damaged, faulty or incorrect goods

If your item is faulty, damaged or incorrect, contact us as soon as practical with your order number and photos. We will assess the issue and provide an appropriate repair, replacement or refund as required by applicable consumer law. We cover necessary return costs where legally required.

Refund timing

Once we receive and inspect an eligible return, we will advise the refund outcome. Approved refunds are issued to your original payment method; your bank or payment provider may take additional time to credit your account.

Bundles and complimentary gifts

Returning part of a bundle or an item from an order that qualified for a gift may alter promotion eligibility. We will explain any adjustment before a change-of-mind refund is processed. Your statutory consumer rights remain unaffected.

Consumer guarantees

Nothing in this policy limits or excludes rights that cannot legally be excluded, including rights under the Australian Consumer Law where applicable.