FAQs

Frequently Asked Questions

Can I choose my BaoBuddy colour?

Yes. The BaoBuddies Dumpling Plush is available in Pink, Green, Yellow, Blue, Orange and Rainbow. Select your preferred colour on the product page before adding it to your cart.

Can I mix colours in a bundle?

Our bundle selector lets you choose a colour for each BaoBuddy in eligible multi-pack offers. Check each selection in your cart before proceeding to checkout.

How much is shipping?

Shipping prices and any free-shipping eligibility are shown at checkout for your destination and order. Available rates can differ between Australia and the United States.

When will my order arrive?

Available shipping services and estimated transit times are shown at checkout. Processing and delivery times can vary, especially during busy seasons. We cannot guarantee arrival before Christmas unless explicitly confirmed for your order.

Does every order come with the bamboo-steamer-style packaging?

Please check the product listing and photos for the package contents included in the selected option. Contact us before ordering if you need confirmation about packaging.

Is the rainbow keychain included for free?

The rainbow keychain is a separate product. It may be included as a complimentary gift when a qualifying promotion is shown and the eligibility conditions are met at checkout. It is not automatically free with every order.

Can I return my order?

We accept eligible change-of-mind return requests within 30 days of delivery for unused items in their original condition. Your consumer-law rights for damaged, faulty or incorrect products are preserved. See our Refund Policy for details.

How do I contact BaoBuddies?

Email us at help.baobuddies@gmail.com and include your order number if you have placed an order.